TERMS & CONDITIONS
DEPOSITS & FINAL PAYMENT
Deposits are non refundable. Once we confirm your order, we have allocated that spot for you, making it unavailable for another order. If you cancel your order and we have not started on it, you may apply your deposit towards a future order. If we have started on your cake and/or decorations, the deposit is forfeited.
Final payment for most orders is required 24-48 hours before pickup or delivery. Final payment for wedding cakes is required 1 week before the event.
DESIGN
If you have provided an image for inspiration, please note that we use this purely as inspiration. That design is not our cake and in respect of other designers work we try not to replicate their design exactly. If we have provided a cake sketch to you, Sweetnd Custom Cakes reserves the right to make any last minute adjustments to cake as needed. Colour matches are not guaranteed. We work with icing and fondant…we do our best to get it to the colour you request. Fondant pieces are edible, however our cakes and pieces may have inedible pieces such as toothpicks, dowels, paper, wire etc.
PICK UP AND TRANSPORTATION
Once you have picked up your cake, you are responsible for any damage incurred due to improper transport. If you have sent someone else to pickup your order, they are responsible for making sure that the order is transported properly, please provide them with the transportation instructions below.
It is important that you transport your cake properly. The cake box should be placed on a flat surface of your vehicle such as the floor or trunk and clear of items in your vehicle that could fall on to the cake. We do not recommend having someone hold the cake on their lap.
Please do not place the cake on a seat as it is on an angle and could damage the cake.
If you are picking up your cake in the summer months, please DO NOT leave the cake in your vehicle for any amount of time as it will melt. If you have errands to run, pick up the cake on your last stop before going home or to the celebration venue.
Once at your destination, refrigerate your cake if not being served right away. If you are serving it the same day, most cakes can be left at room temperature. We will instruct you otherwise when picking up your cake.
SERVING
Cakes are best served at room temperature the day of or the day after you pick up your order and will keep fresh for about 5-10 days afterwards if stored properly. If you are picking up your cake the day before serving, please keep it in the refrigerator overnight. We recommend taking the cake out for 1-2 hours before serving so that it can come to room temperature. This timeline is a guide and will change depending on the season and or place you are serving the cake. Colder environments will not allow for the cake to come to room temperature.
In summer months, please do not display your cake or cupcakes outdoors, especially in direct sunlight... it will melt!
ALLERGIES
We are happy to provide Gluten friendly and dairy free options, however we are not a gluten free or dairy free kitchen and can not provide any guarantees of cross contamination. We do not currently offer sugar substitute or egg free options.
DISCLAIMER
*We reserve the right to not proceed with and cancel your order at anytime should we feel your requests or last minute changes are not reasonable to our designers and timeline. We will not tolerate any kind of abusive behavior.
PLEASE ENSURE YOUR CAKE IS CORRECT WHEN PICKING UP. We are happy to fix any mistakes on our part whenever possible.